Price Beat Guarantee

At The Flooring Guys, we don’t just talk about low prices – we deliver them.

Our Price Beat Guarantee (PBG) ensures that if you find an identical in-stock flooring item at a lower price from a competitor (even if it’s on sale), we won’t just match that price – we’ll beat it by $1.00 per metre squared.

Please note that our price guarantee doesn’t apply to certain items. For a list of exclusions, please see the section below titled “What items are excluded from the PBG?”.

What items does the reduction apply to?

Our guarantee applies to all identical products and services that are:

  • Flooring stocked at The Flooring Guys
  • In stock at our competitor; and
  • Not excluded from the PBG (see below).

What is excluded from the Price Beat Guarantee?

  • Cashback and coupon offers (i.e. supplier cashback or reduced price available via paper coupon or electronic codeword)
  • Commercial quantities and pricing (i.e. a reduced price not available to the public.)
  • Stock liquidations (i.e. competitor clearance products or goods sold by a business placed into receivership)
  • We reserve the right to limit sales to reasonable retail quantities.

What about online stores?

Our Price Beat Guarantee includes Flooring products you find online – as long as the Flooring item is identical and in stock. When assessing the PBG from online stores we also take into account the added cost of delivery to your location (if any). If the identical, in stock product can be purchased and delivered to your location via an online store for a total price lower than the one we are offering, we will beat that total price by $1.00 per metre squared.

For further information please visit your TFG store and they will be able to assist you with your query.

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