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LAMINATE FLOORING WARRANTY

Party to be covered

The original purchaser is covered by this warranty. In the event that a builder or developer purchases the Laminate Flooring (“Flooring”), the occupant of the site on which the Flooring is installed is covered by this warranty.

Australian Consumer Law

The Flooring comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Flooring repaired or replaced if the Flooring fails to be of acceptable quality and the failure does not amount to a major failure.

Acceptable Quality

The Flooring is fit for use in internal installations only and should not be used external environments. Furthermore, The Flooring must be installed as a floating floor. The Flooring should be installed in an area which is occupied, protected from direct heat and sunlight and where heating and cooling systems are in place and used to control the internal temperatures and humidity before, during and after installation. The Flooring must not be installed in wet areas including bathrooms, toilets, areas or rooms where a floor water drain is required or present. TFG warrants the person who is covered by this warranty that the Flooring in the original manufactured state free from structural defects for 25 years in residential applications and 5 years for commercial uses. We warrant to the person who is covered by this warranty that the wear layer will not peel or separate from the flooring plank in residential applications for 25 years and 5 years for commercial uses if it is installed and maintained according to of installation and maintenance instructions

Major Failure

The Flooring top wear layer used is not scratch or chip proof and reasonable care should be taken to avoid scratching and chips from occurring. Scratches, chips, gaps or small blemishes are not considered as major failure. They are considered part of purchasing a laminate floor. These definitions are not intended to diminish or reduce the statutory rights of any purchaser. This warranty only covers the manufactured goods. Installation warranties should be obtained from the Installation Company or individual completing the installation.

Prior to installation

(1) The owner/installer must inspect all material to ensure that there are no visible defects and that all any possible defect please call us immediately for inspection and possible replacement prior to installation. All questions of product quality are to be addressed prior to installation. TFG makes no warranty or guarantee of the quality of the chosen installer’s work or of a particular installation performed by them. It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the installation of the flooring. TFG declines any responsibility or material failure resulting from or connected with site conditions or installation methods.

(2) This limited warranty is not transferable and is valid only to the original purchaser at the original installation site. The floor must be installed in indoor areas (excluding wet areas).

(3) The Flooring must be stored in a completed building where it is protected from the environment (i.e. must have a sub-floor, roof, walls windows & doors in a completed operational state). The Flooring is to be kept in the packaging just prior to installation. The Flooring should only be installed in the final stages of completion of a construction project with all trades people having left the site. All work involving water or moisture should be completed prior to installation.

Exclusions of Warranty

The following are not covered by this warranty: (1) Damage due to transportation, storage, handling, installation, incorrect maintenance, cleaning with steam mops or wet mopping or any other external causes are not warranted. (2) Indentations, scratches, damage caused by negligence, exposure to extreme heat, dryness or water saturation, buildings locked with lack of ventilation during extreme heat & humidity, accidents, abuse, misuse, stains, or other damage caused by animals, failure to follow all the Prime laminate installation guidelines and maintenance instructions, insufficient protection, improper or unauthorized alterations or repairs to the original manufactured product and or any damage caused by any footwear. (3) Prime Laminate flooring installed in wet areas including bathrooms, toilets, areas or rooms where a floor water drain is required or present, will not be covered by this warranty. (4) Variations in color or grain pattern variations between the samples and the installed floor. (5) Labor costs to repair or replace incorrectly installed, or installed damaged or visibly defective material. This limited warranty allows for a 5% allowance in manufacturing defects and grading and apply to the structural warranty and visible defects. (6) During extreme heat & humidity, excessive shrinkage or expansion small cracks (checking), delaminating may occur and is not warranted. (7) Damage caused by force majeure.

Warranty Claims

If TFG accepts a claim under this limited warranty, it will replace the affected material with the same product or another product of equal value. The sole remedy herein is the replacement of all defective products. This limited warranty covers the cost of materials only and does not include labor or any other related costs. Under no circumstances shall TFG be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect incidental or consequential damages. All claims must in writing (including photographic evidence) & sent within thirty days after the defect has been detected and mailed to the place of purchase. Any party that commits to floor repair/maintenance without the consent of the TFG will be responsible for the cost of the repair or replacement. All settlements will be accompanied by a waiver signed by all parties

HYBRID FLOORING WARRANTY

Party to be covered

The original purchaser is covered by this warranty. In the event that a builder or developer purchases the Laminate Flooring (“Flooring”), the occupant of the site on which the Flooring is installed is covered by this warranty.

Australian Consumer Law

The Flooring comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Flooring repaired or replaced if the Flooring fails to be of acceptable quality and the failure does not amount to a major failure.

Acceptable Quality

The Flooring is fit for use in internal installations only and should not be used external environments. Furthermore, The Flooring must be installed as a floating floor. The Flooring should be installed in an area which is occupied, protected from direct heat and sunlight. The water proof warranty applies for installation in wet areas including bathrooms, toilets, kitchens and entrance areas if it is installed and maintained according to TFG Installation and maintenance instructions. TFG warrants the original purchaser that our Hybrid planks in the original manufactured state free from structural defects, Structural Warranty for 25 years in residential applications and 10 years for commercial uses. We warrant to the original purchaser that the wear layer (Coating Warranty) will not peel or separate from the flooring plank in residential applications for 20 years and 10 for commercial uses if it is installed and maintained according the Hybrid Planks Installation Guideline and Hybrid Planks Maintenance & Care instructions.

Major Failure

Hybrid Planks may display characteristics such as batch and slight colour variation, blemishes, gaps and surface indentations are normal and will not be considered as a Major Failure. They are considered part of purchasing a Hybrid floor. Seasonal change resulting in slight gapping, consistently over many planks along with incidental movement of planks would be considered normal as a part of the building environment and would not constitute a Major Failure. These definitions are not intended to diminish or reduce the statutory rights of any

Prior to installation

1 It is the owner/installer’s responsibility to ensure that there are no visible defects and that all any possible defect, please call us immediately for inspection and possible replacement prior to installation. All questions of product quality are to be addressed prior to installation. Never install defective product. TFG makes no warranty or guarantee of the quality of the chosen installer’s work or of a particular installation performed by them. It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the installation of the flooring. TFG declines any responsibility or material failure resulting from or connected with site conditions or installation methods.

2 The owner/installer must do pre-laying checks and site testing before the installation. It is essential that subfloor levels meet Australian standards and the floor should be laid indoors in suitable areas without a continual risk of excessive moisture/flooding such as saunas, bathroom or outdoor areas.

3 This limited warranty is not transferable and is valid only to the original purchaser at the original installation site.

4 The floor must be stored in a completed building where it is protected from the environment (i.e. must have a sub-floor, roof, walks windows & doors in a completed operational state). The flooring is to be kept in the packaging just prior to installation. The flooring should only be installed in the final stages of completion of a construction project with all trades people having left the site. All work involving water or moisture should be completed prior to installation.

Exclusions of Warranty

The following are not covered by this warranty: 1 Damage due to transportation, storage, handling, installation, incorrect maintenance, cleaning with steam mops or any other external causes are not warranted. 2 Indentations, scratches, damage caused by negligence, exposure to extreme heat and UV light sources, dryness or water saturation, an extended period of water submersion or leakage, buildings locked with lack of ventilation during extreme heat & humidity, accidents, abuse, misuse, stains, or other damage caused by animals, failure to follow all the Hybrid installation guidelines and maintenance instructions, insufficient protection, improper or unauthorized alterations or repairs to the original manufactured product and or any damage caused by any footwear. 3 Labour costs to repair or replace incorrectly installed, or installed damaged or visibly defective material. This limited warranty allows for a 5% allowance in manufacturing defects and grading and apply to the structural warranty and visible defects. 4 Variations in colour or grain pattern variations between the samples and the installed floor. 5 This water proof guarantee applies to normal household spills. It does not cover water damage caused by natural disasters, standing water (e.g. from appliance failures, like washing machine leaking), hydrostatic pressure, pet urine or other corrosive liquids or outside water (from snow, rain or water which enters through an open window or door, etc.) 6 Please note, all the mouldings and accessories are not covered by this warranty

Warranty Claims

If TFG accepts a claim under this limited warranty, it will replace the affected material with the same product or another product of equal value. The sole remedy herein is the replacement of all defective products. This limited warranty covers the cost of materials only and does not include labor or any other related costs. Under no circumstances shall TFG be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect incidental or consequential damages. All claims must in writing (including photographic evidence) & sent within thirty days after the defect has been detected and mailed to the place of purchase. Any party that commits to floor repair/maintenance without the consent of the TFG will be responsible for the cost of the repair or replacement. All settlements will be accompanied by a waiver signed by all parties

ENGINEERED FLOORING WARRANTY

Party to be covered

The original purchaser is covered by this warranty. In the event that a builder or developer purchases the Engineered Flooring (“Flooring”), the occupant of the site on which the Flooring is installed is covered by this warranty.

Australian Consumer Law

The Flooring comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Flooring repaired or replaced if the Flooring fails to be of acceptable quality and the failure does not amount to a major failure.

Acceptable Quality

The Flooring is fit for use in internal installations only and should not be used external environments. Furthermore, The Flooring must be installed as a floating floor. The Flooring should be installed in an area which is occupied, protected from direct heat and sunlight. The water proof warranty applies for installation in wet areas including bathrooms, toilets, kitchens and entrance areas if it is installed and maintained according to TFG Installation and maintenance instructions. TFG warrants the original purchaser that our Hybrid planks in the original manufactured state free from structural defects, Structural Warranty for 25 years in residential applications and 10 years for commercial uses. We warrant to the original purchaser that the wear layer (Coating Warranty) will not peel or separate from the flooring plank in residential applications for 20 years and 10 for commercial uses if it is installed and maintained according the Hybrid Planks Installation Guideline and Hybrid Planks Maintenance & Care instructions.

Major Failure

Engineered Flooring is a natural product, small splits, cracks blemishers in the coating surface of the floor may occur. This is known as surface checking and should be considered normal. The pre-finished coating used is not scratch or chip proof and reasonable care should be taken to avoid scratching and chips from occurring. In addition, some gloss variation between boards installed may occur. Note that gloss variation, surface checking, scratches, chips, gaps or small blemishes are not considered as major failure. They are considered part of purchasing a natural Oak floor. These definitions are not intended to diminish or reduce the statutory rights of any purchaser. Engineered flooring warranty only covers the manufactured goods. Installation warranties should be obtained from the installer, company or individual completing the installation.

Prior to installation

1 It is the owner/installer’s responsibility to ensure that there are no visible defects and that all any possible defect, please call us immediately for inspection and possible replacement prior to installation. All questions of product quality are to be addressed prior to installation. Never install defective product. TFG makes no warranty or guarantee of the quality of the chosen installer’s work or of a particular installation performed by them. It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the installation of the flooring. TFG declines any responsibility or material failure resulting from or connected with site conditions or installation methods.

2 The owner/installer must do pre-laying checks and site testing before the installation. It is essential that subfloor levels meet Australian standards and the floor should be laid indoors in suitable areas without a continual risk of excessive moisture/flooding such as saunas, bathroom or outdoor areas.

3 This limited warranty is not transferable and is valid only to the original purchaser at the original installation site.

4 The floor must be stored in a completed building where it is protected from the environment (i.e. must have a sub-floor, roof, walks windows & doors in a completed operational state). The flooring is to be kept in the packaging just prior to installation. The flooring should only be installed in the final stages of completion of a construction project with all trades people having left the site. All work involving water or moisture should be completed prior to installation.

Exclusions of Warranty

The following are not covered by this warranty: 1 Damage due to transportation, storage, handling, installation, incorrect maintenance, cleaning with steam mops or any other external causes are not warranted. 2 Indentations, scratches, damage caused by negligence, exposure to extreme heat and UV light sources, dryness or water saturation, an extended period of water submersion or leakage, buildings locked with lack of ventilation during extreme heat & humidity, accidents, abuse, misuse, stains, or other damage caused by animals, failure to follow all the Hybrid installation guidelines and maintenance instructions, insufficient protection, improper or unauthorized alterations or repairs to the original manufactured product and or any damage caused by any footwear. 3 Labour costs to repair or replace incorrectly installed, or installed damaged or visibly defective material. This limited warranty allows for a 5% allowance in manufacturing defects and grading and apply to the structural warranty and visible defects. 4 Variations in colour or grain pattern variations between the samples and the installed floor. 5 This water proof guarantee applies to normal household spills. It does not cover water damage caused by natural disasters, standing water (e.g. from appliance failures, like washing machine leaking), hydrostatic pressure, pet urine or other corrosive liquids or outside water (from snow, rain or water which enters through an open window or door, etc.) 6 Please note, all the mouldings and accessories are not covered by this warranty

Warranty Claims

If TFG accepts a claim under this limited warranty, it will replace the affected material with the same product or another product of equal value. The sole remedy herein is the replacement of all defective products. This limited warranty covers the cost of materials only and does not include labor or any other related costs. Under no circumstances shall TFG be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect incidental or consequential damages. All claims must in writing (including photographic evidence) & sent within thirty days after the defect has been detected and mailed to the place of purchase. Any party that commits to floor repair/maintenance without the consent of the TFG will be responsible for the cost of the repair or replacement. All settlements will be accompanied by a waiver signed by all parties